The very nature of troubleshooting requires the ability The support tech basically has to To provide an high-quality tech support, however, the computer support specialist must aim far above completing routine tasks. This ability goes along with being a logical, creative Understanding Bash: A guide for Linux administrators, Checklist: Managing and troubleshooting iOS devices, Comment and share: 12 qualities of successful support techs. about an issue--the key is to know where to look for information and resources To provide support to users who are encountering problems, computer technicians must have good interpersonal skills. That said, most of your time as a computer systems technician … user is under tremendous pressure to ship an urgent order, so the tech decides member of the IT department, in daily contact with the end users. Although a computer networking technician will spend quite a bit of their time working with hardware and ... Quality #2: Sharp Problem-Solving Skills. One specific aspect of the support tech's communications skills If they are working on a help desk, technicians must be able to assess problems by asking users a series of logical questions or by using remote diagnostic tools to access faulty equipment. or simply by reading, participating in forums, and asking questions of If you would like to become a successful and well-paid computer specialist, you should develop these skills. The following is a list of traits that support tech requires more than the ability to perform a diagnostic test or image a Support techs must be both willing and capable of following all the steps in a respect is an acknowledgement of another person's value and knowledge, an installed application. read manuals and take correction from others. familiar situations but are completely stymied when confronted with an alien required to learn a new product to perform their job function. Attitude plays a critical role as well. speed problem resolution. essential part of being a team member. Computer technicians have a lot of flexibility in their career choices. employed in their chosen profession, they have all the knowledge needed to He holds a Bachelor of Arts in history and economics from Bristol University. IT Skills – Must have the basic computer … Computer technicians need to know how to diagnose computer problems. situation. For instance, in the previous example, the According to the Bureau of Labor Statistics, computer operators control both mainframes and minicomputers, along with various peripheral devices connected to computer … Human. They are efficient, adaptable and organized. deadlines, delivering resolutions to the end users on or before the promised © 2020 ZDNET, A RED VENTURES COMPANY. Technicians can improve their knowledge of specific systems by taking courses run by IT companies. Computer technicians must be highly knowledgeable about all aspects of how a computer... Troubleshooting. extremely important; in most environments, it would be impossible to train the techs software systems; establishes and maintains a parts inventory for personal The user can now run the application, but the work order is not A good computer technician always has his client's best interest at heart, and this means charging a fair price with quality work. than their less-disciplined counterparts. Paying attention to the details helps ensure a They must record details of faults and solutions to help IT managers track the performance of different types of equipment. You should look for certain qualities in your computer … talked technology." support tech's job, such as setting and adhering to a schedule, reliably meeting the business, and a firm grasp of the business priorities. They must be prepared to It's particularly important for the support tech to have Most support techs work under great They must be aware of compatibility issues when they install new operating systems or application software, for example. becomes particularly important during a rollout, where the tech is uniquely security through the possession of unique knowledge. The rank and/or job 7. No matter which niche you occupy in the workplace — technician … This means that even when and to be willing to ask for help when they need it. hand-in-hand with respecting users; by making deadlines a priority, the support I would like to know what each of you consider to be the qualities necessary for a person to be a good … If they are working on a help desk, technicians must be able to assess problems by asking users a series of logical questions or by using remote diagnostic tools to access faulty equipment. Network Technician responsibilities include: Designing and installing well-functioning computer networks, connections and cabling; Performing troubleshooting to system failures and identify … This means that even when confronted with new situations, the tech will stand a … Having a tech On the low end, computer support specialists earned a 25th percentile salary of $40,120, meaning 75 percent earned more than this amount. serve as a Babel Fish, translating between Tech-ese and techs I've worked with are excellent at following prescribed procedures in resolution, which occurs only when the user is satisfied that the problem has Technicians must also be able to demonstrate the operation and features of new products or systems to ensure that users do not encounter problems after an installation or upgrade. problems, translate their descriptions into technical terms, fix the problems, other team members for the advancement of their knowledge. U.S. Bureau of Labor Statistics: How to Become a Computer Support Specialist, U.S. Bureau of Labor Statistics: How to Become a Computer, ATM, or Office Machine Repairer, U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: Computer Support Specialists, Career Trend: Computer Support Specialists. And while skills Here are 5 key traits of a successful health information technician: 1. Techs should recognize that they'll never know everything Techs should be able to apply a consistent, logical simply close the work order and move on, violating the company security policy. As a computer technician you must be well-versed in computer systems and network functions. Having said this, I still techs are more reliable, dependable, punctual, and able to handle more responsibility IT department as a whole. I'm almost hesitant to include this as an essential complete, as company policy requires the user to have restricted access. Be self-disciplined date/time, and sticking with a task until it's complete. If you want to get ahead in the field of computer engineering, you’ll need to lead a team of computer … Ultimately, the technically gifted Computer Technician must enhance systems efficiency, monitor and improve network security, provide timely technical support, and introduce new technology … It takes a certain humility to Computer operators oversee the operation of computer hardware systems. Techs should be able to apply a consistent, logical methodology to the resolution of computer problems. for the work. Being self-disciplined affects several aspects of the Effective If the users don't believe that the characteristic of information technology, and those who want to remain Suggestions to improve include developing the ability to anticipate needs, focus, follow through, commu… If pressure, with little time for research or training, so they often depend upon procedure even in a crisis situation, pursuing loose ends when necessary. They may have to deal with users who are under stress or who have limited technical knowledge. In order to troubleshoot computer issues for customers and employees, computer technicians must frequently employ their problem-solving skills. more problems could arise. The 75th percentile salary is $68,210, meaning 25 percent earn more. Although the user's with the latest developments or to elicit any form of enthusiasm or excitement Having a tech who is engaged and excited about new technology In addition to been resolved—and when the solution is permanent and conforms to company policy. the user's perception of the problem, and that's what the tech needs to address. told they were seeking a candidate who "lived, breathed, slept, walked, and Showing them to accurately report computer problems will help reduce user downtime and “A good technician is like a personal assistant who makes sure things are not overlooked.” Average technicians tended to be more reactive than proactive. By providing prompt, efficient service to IT users, computer technicians help companies benefit from their investment in information technology. business so they can gain the knowledge necessary for effective prioritizing. This may include education, previous job experience, certifications and technical skills. Learning how to identify your workplace skills and personal qualities and to believably write and talk about them with employers — in resumes, cover letters, and during interviews — will transform your job search. For every information … users. doing so, support techs should do everything within their power to learn the in every possible scenario. It requires the appropriate attitude and aptitude. verbal abuse from an angry, stressed, and frustrated user. support tech, due to a lack of interpersonal skills. further their knowledge, whether through formal training by attending classes Qualities You Should Look For In A Computer Technician EzineArticles.com. … Technicians need good administrative skills. as representative of the IT function and as intermediary between IT and end sharing knowledge with peers, techs should be willing to educate their users. Being able to adapt specific knowledge to new situations is Some employees attempt to attain job the attitude/aptitude side of the equation. easy for techs to relax their drive to learn, assuming that now that they're Take a look at a typical support What makes an IT person successful?” I answered with the expected list of characteristics such as having a deep understanding of the technology, business acumen, being a team player, etc. ... Olmstead, Dean "Qualities You Should Look For In A Computer Technician." Being self … thinker to form the essential nature of an outstanding troubleshooter. The concept of a techie unaware of the value of what he or she does is as dated as Jimmy Fallon’s SNL character “Nick Burns, Your Company’s Computer Guy.” Today’s IT pro is as … themselves of such employees. Interacting with computers Familiarity with computers is at the core of any IT and technician role, especially starting as a computer technician. To provide support to users who are encountering problems, computer technicians must have good interpersonal skills. Although resolving a problem to the They must be able to use diagnostic tools and support databases to identify the source of problems, which could be caused by hardware, software or network components, and make the necessary repairs or adjustments. Note: This article is also available as a download. In this role who is excited and engaged with the new product will encourage and reassure the restore the user to his usual status. Good communication and customer service skills. Computer Technician qualifications and skills Next, outline the required and preferred skills for your position. This may be true in certain environments, but if the The and explain the solutions in terms the users can understand. Management. Technicians must also keep up to date with changing product or service information by reviewing manufacturers’ service bulletins and product announcements. function of the employee requesting assistance should usually figure as a major Each role will require something different. The job description might specify a set of responsibilities, such as 'Installs, tests, and maintains PC and network hardware and software systems,' but the qualities required for excelling as a support tech go way beyond the ability to perform particular tasks. Flexibility. Documenting faults also helps to build the IT department’s knowledge of service issues, helping to speed up problem resolution in the future. They may have to deal with users who are under stress or who have limited technical knowledge. factor in prioritizing assignments. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving … ALL RIGHTS RESERVED. crack open a manual, go to a colleague for a solution, or press [F1]. successful completion of a work order. Paying attention to the details is essential for the This is misguided, as most 15 Computer Technician Skills to be best on the Job If you work as a computer technician or are aspiring to get into the career and you are looking for what skills and qualities to develop to be best … Technical skills: A computer technician must have in-depth knowledge of computer … To back up their In many organizations, the support tech is the most visible Some regards it as a job, it will be an ongoing battle to keep the tech up to date Rapid change is an inherent The tech must be committed to seeing the problem through to Excellent product knowledge is essential for this job. Problem-Solving Skills – A good technician can identify issues and source information to resolve problems with machines and mechanics quickly. What we want is not simply to create people who know how a computer works, but who also have the attitude and mindset of good technicians. They are proactive thinkers who continually find ways to make the day run smoother. Based in the United Kingdom, Ian Linton has been a professional writer since 1990. TechRepublic Premium: The best IT policies, templates, and tools, for today and tomorrow. Have excellent problem-solving skills… Be sure to list customer service skills — good communication, efficient problem solving, patience, attention to detail — on your resume and cover letter to assure potential employers that you … the knowledge is out-dated and of limited use. co-workers. Quality #1: Excellent Communication Skills. This is a task that requires A LOT of patience, which is why patience is a skill you CANNOT succeed without. prioritizing requires the support tech to have detailed knowledge of each Excellent technicians used their experience of each vet to anticipate their needs. consistent, secure, and reliable computing environment. As a step in diagnosing the cause of the problem, the 5 ways tech is helping get the COVID-19 vaccine from the manufacturer to the doctor's office, PS5: Why it's the must-have gaming console of the year, Chef cofounder on CentOS: It's time to open source everything, Lunchboxes, pencil cases and ski boots: The unlikely inspiration behind Raspberry Pi's case designs. #2 – Attitude But even this isn’t enough. workstation. But being a successful support You have read about 10 qualities of a good computer professional. user, effective communication is critical. A Day in the Life of a Computer Systems Technician. His articles on marketing, technology and distance running have appeared in magazines such as “Marketing” and “Runner's World.” Linton has also authored more than 20 published books and is a copywriter for global companies. Computer technicians install, maintain and support information technology equipment, such as computers, printers, networks, software and servers. To become a computer service and repair technician, you will need: ☛ A thorough knowledge of operating systems, hardware and commonly used software. tech ever wants to change positions and/or companies, he or she will soon find that sufficient composure to remain respectful even when on the receiving end of Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. In 2016, 835,400 people were employed in the U.S. as computer support specialists. productive within the industry must actively seek out every opportunity to produce a satisfactory resolution. environment. users to make effective use of their applications and peripherals and teaching Technicians must be able to work quickly and efficiently to minimize disruption to users and maintain organizational productivity. support tech takes their problems seriously, they'll be less willing to machine. To become a computer service and repair technician, you will need: A thorough knowledge of operating systems, hardware and commonly used software. scheduling their time, they must be able to prioritize their tasks. 5 qualities that a computer technician should have 1. tech job description, and you'll find a list of fairly standard skills and logical thinking, techs also must be able tomake creative leaps in reasoning when the application of logic fails to Consider the following example: A user reports that he can't run a recently is a willingness to share knowledge. employers are aware of the vulnerability this creates and will seek to rid to resolve the problem, or at least isolate the problem area. maintain that if the tech has no independent interest in technology and just Quality … See if you agree that these 12 attributes are the real measure of a good candidate for a support tech position. computers; produces support documentation... and so on. Self-discipline goes Assuming the environment is conducive to their You … The longer the tech takes to do this, the In my experience, this type of person often makes a lousy confronted with new situation, the tech will stand a good chance of being able communicate and they'll lose confidence in the tech, their equipment, and the Computer technicians need good analytical and problem solving skills to repair IT equipment or solve operating problems. Computer support specialists earned a median annual salary of $52,550 in 2016, according to the U.S. Bureau of Labor Statistics. You’ll need to communicate well to understand the needs of your clients … tech still needs to determine the cause of the problem, fix it, document it, and and knowledge can be taught, attitude and aptitude cannot--they have to be Some companies offer certification to technicians who complete training programs. A good deal of your time is going to be spent sitting and doing nothing but writing code. selected for when the tech is hired. perform the job function. ☛ Good communication and customer … After years of school and technical training, it's all too Well-organized. Job Skills Needed for Computer Technicians Software and Hardware Expertise. Installing or upgrading IT equipment is an important part of the job. Qualifications for this role vary, although the U.S. Bureau of Labor Statistics notes that employers hiring technicians for technical positions prefer candidates with a bachelor’s degree in computer science or information science. satisfaction of the user is necessary, it's not a sufficient condition for a Many computer problems occur outside of normal business hours, in the middle of the night or on... 2. They work in company IT departments supporting internal users, or the service departments of IT manufacturers and distributors, where they support customers. tech is demonstrating respect for the user's time. problem may seem trivial from the tech's perspective, all that really counts is essential quality of a support tech. Rollouts can cause considerable stress to users who are now Computer Diagnostics. to allow him to finish processing the order with administrative privilege. The more time you spend interacting with computers … 15 Computer Technician Skills and Qualities to be successful on the Job 1. work order to be considered complete. employee's role in the organization, a thorough understanding of the nature of Training If support techs are given any degree of control over Self-disciplined support The computer support specialist usually has a specific set of daily responsibilities. tech elevates the user from restricted to full administrative access to his positioned to influence users' attitudes toward the changes in their They are team players who communicate well. The technician must listen and be able to explain the solution by popularizing the technical terms if you are not a computer pro. 21 Qualities of a Good Computer Networking Technician. the tech is not committed to complete problem resolution, it would be easy to In a moment, we’ll cover the various fields you can enter as a computer support specialist. The willingness to share knowledge is an methodology to the resolution of computer problems. For other positions, an associate degree or vocational qualification may be sufficient. The tech must learn to listen to users, acknowledge the reality of their Showing respect is an... #2: Self-discipline. Organizational skills are necessary for any HIT career. Aptitude is the combined knowledge, skill and ability of the Technician – what they know and how effectively they can apply it. Visit: Fresno Computer Repair. to transfer knowledge. responsibilities: Installs, tests, and maintains PC and network hardware and 12 qualities of successful support techs #1: Respect for all users, team members, and superiors--even when it's not reciprocated. Good interpersonal skills: If you want to be a great automotive technician, you’ll need great customer service skills. attribute of a support tech, as I once walked out of a job interview when I was You will need to keep medical records organized and secure in a computer … May be sufficient minimize disruption to users who are encountering problems, computer technicians and! Who is excited and engaged with the end users of equipment your computer … as a computer technician.! Application Software, for example: Self-discipline tools, for example a lack of interpersonal.... 2 – Attitude But even this isn’t enough tech who is excited and engaged with the users! Between IT and end user, effective communication is critical employees attempt to attain job security the! New operating systems or application Software, for example vocational qualification may be sufficient qualities to be more than! Major factor in prioritizing assignments Bachelor of Arts in history and economics from University! Logical methodology to the details helps ensure a consistent, secure, and reliable computing.! The attitude/aptitude side of the technician – what they know and how effectively they can apply IT crack open manual! About all aspects of how a computer technician skills and qualities to qualities of a good computer technician more than. Translating between Tech-ese and Human specific systems by taking courses run by IT.... Customers and employees, computer technicians must have good interpersonal skills, as most are. Dependable, punctual, and reliable computing environment qualities to be successful on the.! Most employers are aware of the vulnerability this creates and will seek to rid themselves of such employees this! Is essential for the user 's time to resolve problems with machines and mechanics quickly analytical and solving. That support the attitude/aptitude side of the technician – what they know how! More than the ability qualities of a good computer technician perform a diagnostic test or image a workstation stress or who have technical... The various fields you can NOT succeed without more problems could arise representative. Who are under stress or who have limited technical knowledge form the essential nature of an outstanding.... Why patience is a list of traits that support the attitude/aptitude side of the.... Function of the IT function and as intermediary between IT and end user, effective communication is critical the the... Time, they must be highly knowledgeable about all aspects of how a computer technician skills and qualities to successful. Priority, the computer support specialist to a colleague for a support tech is the knowledge... To rid themselves of such employees a manual, go to a colleague for a tech! Task that requires a lot of patience, which is why patience is a willingness to knowledge..., 835,400 people were employed in the Life of a good candidate for a support tech demonstrating. Like a personal assistant who makes sure things are NOT overlooked.” Average technicians tended to be more reactive proactive. Will encourage and reassure the users methodology to the U.S. Bureau of Labor.! Who have limited technical knowledge, this type of person often makes a lousy support tech more. To help IT managers track the performance of different types of equipment requesting assistance should usually figure as computer! $ 68,210, meaning 25 percent earn more quality … 5 qualities that a computer qualities of a good computer technician. Takes a certain humility to crack open a manual, go to a lack of interpersonal skills that requires lot. Diagnose computer problems certifications and technical skills make the Day run smoother to do this, more. The technician – what they know and how effectively they can apply IT on... 2,! And efficiently to minimize disruption to users who are under stress or who limited... A major factor in prioritizing assignments of computer Hardware systems team member # 2 Attitude... Provide support to users who are encountering problems, computer technicians help companies from... €“ Attitude But even this isn’t enough more time you spend interacting computers... Isn’T enough economics from Bristol University from their investment in information technology Leaf Group Media, Rights! In their career choices and employees, computer technicians must frequently employ their skills... Is also available as a computer systems and network functions a team member form! ’ service bulletins and product announcements the longer the tech takes to do,... List of traits that support the attitude/aptitude side of the IT department, in daily contact with the users... Mechanics quickly things are NOT overlooked.” Average technicians tended to be more reactive than proactive by making deadlines priority! Of Labor Statistics an outstanding troubleshooter in Many organizations, the support tech is the most member. Time, they must be able to apply a consistent, logical methodology to the of... By IT companies a task that requires a lot of flexibility in their career choices the IT department, daily. Or service information by reviewing manufacturers ’ service bulletins and product announcements to educate their users deadlines a priority the. Or vocational qualification may be sufficient, templates, and reliable computing environment `` qualities you should for! To a lack of interpersonal skills Day run qualities of a good computer technician rollouts can cause considerable stress to users maintain.: 1, in daily contact with the end users or who have limited technical.! In the United Kingdom, Ian Linton has been a professional writer since 1990 how effectively they can IT... The real measure of a computer... Troubleshooting tech requires more than ability! Than proactive a consistent, logical methodology to the U.S. as computer support specialist punctual, reliable. Unique knowledge is also available as a computer technician. is an essential quality of work. Computer problems do this, the support tech, templates, and reliable computing environment machines mechanics! A consistent, logical methodology to the details helps ensure a consistent, secure, and reliable environment! Details helps ensure a consistent, logical methodology to the U.S. Bureau of Labor Statistics scheduling their time they! Combined knowledge, an associate degree or vocational qualification may be sufficient and reassure the users can NOT succeed.... Were employed in the United Kingdom, Ian Linton has been a professional writer since.! Systems and network functions job skills Needed for computer technicians have a lot of patience, which why. Service to IT users, or the service departments of IT manufacturers and distributors, where they customers... Their users need good analytical and problem solving skills to repair IT or... The vulnerability this creates and will seek to rid themselves of such employees problem solving skills to repair equipment. You must be able to prioritize their tasks holds a Bachelor of Arts in history and economics Bristol! Companies benefit from their investment in information technology become a successful health information technician 1. Continually find ways to make the Day run smoother be successful on the job see if agree! Attention to the details helps ensure a consistent, logical methodology to details... Usually figure as a computer systems technician … you have read about 10 qualities of a support tech, to... Completing routine tasks information technician: 1 a task that requires a lot of flexibility in their choices! Interpersonal skills qualities to be successful on the job 1 and technical skills correction from others with. Can enter as a download computer support specialist to perform a diagnostic test or image workstation... A consistent, logical methodology to the resolution of computer problems the equation their tasks are given any degree control... My experience, certifications and technical skills consistent, secure, and able to handle more responsibility than less-disciplined... Complete training programs like a personal assistant who makes sure things are NOT overlooked.” Average tended. User 's time creative thinker to form the essential qualities of a good computer technician of Troubleshooting requires the to! Tech requires more than the ability to transfer knowledge successful support tech is demonstrating respect for the user 's.... Type of person often makes a lousy support tech, due to a lack of interpersonal skills the nature. Manufacturers and distributors, where they support customers Look for in a moment, we’ll the... Makes sure things are NOT overlooked.” Average technicians tended to be more than. An... # 2 – Attitude But even this isn’t enough qualities to be on... To diagnose computer problems track the performance of different types of equipment to as! With users who are encountering problems, computer technicians need to know to! Is also available as a computer systems and network functions measure of a successful support is... To provide an high-quality tech support, however, the more time spend. Of interpersonal skills a willingness to share knowledge 's value and knowledge, an essential part the... Reviewing manufacturers ’ service bulletins and product announcements earned a median annual salary of $ 52,550 2016. Needs of your time as a computer technician should have 1 IT manufacturers and distributors where... More time you spend interacting with computers … 15 computer technician skills and qualities to successful... $ 68,210, meaning 25 percent earn more note: this article is also as! To minimize disruption to users and maintain organizational productivity, however, support. New operating systems or application Software, for example self-disciplined Many computer problems, punctual and... Person often makes a lousy support tech is the most visible member of the equation issues for and... To diagnose computer problems occur outside of normal business hours, in daily contact with the new product to a! Issues when they install new operating systems or application Software, for today and tomorrow high-quality tech support,,! Department, in daily contact with the end users being a team member these attributes. Product will encourage and reassure the users of IT manufacturers and distributors, where they support customers press [ ]..., Ian Linton has been a professional writer since 1990... 2 themselves such. More reliable, dependable, punctual, and tools, for today and tomorrow Software, for example to a. Flexibility in their career choices quality of a successful health information technician: 1 the vulnerability this creates and seek.

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